Temporary Guest Services Animatronic Support Associate
$38,480–$38,480 year
On-siteEgg Harbor, New Jersey, United States
Job Summary
Receive, log, and document support requests using established case management workflows while communicating clearly with guests, store associates, and internal partners to identify issues and determine resolution paths. Follow flow charts and documented procedures to troubleshoot animatronic setups and isolate problems, including escalation or part replacement. Assist store associates with ISE setup, process and ship required parts to guests, and coordinate with partnering departments for defect corrections. Document trends and recurring issues for reporting and continuous improvement. Perform other duties as assigned. This role operates within a high-volume call center environment supporting Spencer's and Spirit Halloween's mission to deliver fun and safety through innovative product solutions.
Required Qualifications
- High school diploma or GED
- one to three months of related experience and/or training
- equivalent combination of education and experience
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to collaborate with and support other associates and teams
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