Temporary Full-Time - Housing Navigator [Rental Assistance and Case Management for Low-Income and Vulnerable Populations]
$45,760–$48,880 year
On-siteColorado Springs, Colorado, United States
Job Summary
Manage the Catholic Charities rental assistance email inbox to collect client information, assess eligibility, and gather required documentation such as income verification and lease agreements. Provide light case management by documenting next steps, assigning tasks, and maintaining complete client files including hardcopy records and internal logs. Coordinate with the finance department to process approved requests, submit accurate financial documentation, and communicate with supervisors regarding referrals and fund allocations. Consistently enter data into designated database systems within five days of service and cultivate relationships with landlords to secure housing funds. Maintain up-to-date Release of Information documentation annually in compliance with privacy standards. This temporary assignment supports the Housing/Homelessness Resolution Program, offering rental assistance to individuals and families experiencing housing instability through direct service and administrative coordination.
Required Qualifications
- Associate's degree in Social Work, Human Services, Psychology, or related field
- one year experience in a HUD-funded rent assistance or case management role
- Experience with low-income, or vulnerable populations
- Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships
- Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable)
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management
- Ability to follow directions and interpret policies and procedures to ensure compliance
- Exceptional attention to detail, particularly in data entry, documentation, and record-keeping
- Computer proficiency, including word processing and detailed data entry
- Ability to learn and utilize various databases with strong attention to detail
- Knowledge of Human Services agencies in the area
- Valid driver's license and reliable transportation
- Ability and willingness to work within the established structure and guidelines of Catholic Charities
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively
- Must successfully complete background clearance
Desired Qualifications
- Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity
- Knowledge of community resources and systems
- Understanding of and commitment to upholding the Catholic Charities Code of Ethics for Client-Facing Positions demonstrating ethical decision-making, integrity, and professionalism
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