Temporary Financial Aid Advisor

Remote Financial Aid Advisor providing federal and state financial aid guidance to students and staff, serving as a bridge between Admissions and Advising, and conducting outreach to secure eligibility documentation. Responsibilities include delivering exceptional customer service via phone, email, and chat; maintaining knowledge of federal/state financial aid regulations; resolving issues or escalating to a Financial Aid Manager as appropriate; accurate documentation in the student information system; maintaining NSLDS access; multi-department collaboration; and contributing to diversity and inclusion initiatives. Roles emphasize compliant processing of financial aid information, outreach to applicants, and adherence to HEA Title IV rules.