Temporary Customer Service Professional I
$39,520–$46,280 year
RemoteWashington, United States or Oregon, United States
Job Summary
Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility to members, providers, and potential subscribers. Act as a listener, problem-solver, investigator, and advocate by tracking down answers to tricky questions and clarifying caller needs through research and proactive problem-solving. Prioritize caller satisfaction while representing Cambia's mission and values, ensuring accurate and compliant information is delivered. This temporary remote opportunity is available to candidates in WA, ID, OR, and UT with a starting pay range of $19.00 - $22.25/hour. The role may require overtime and working outside normal hours.
Required Qualifications
- High school diploma or equivalent
- 6 months of customer service call center experience
- 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact
- equivalent combination of education and experience
- Proficient PC skills and an ability to navigate multiple applications while on calls
- Ability to apply mathematical concepts and calculations
- Excellent multitasking skills under pressure
- Resilience, patience and a positive attitude in the face of challenges
- Clear, concise and empathetic demeanor while responding to inquiries and requests
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs
- Sound decision-making and flexibility in a fast-paced environment
- Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
- Equally comfortable collaborating with a team and working independently
- Ability to handle sensitive and confidential information with discretion
- High-speed internet connection
- Private, distraction free workspace
- Wired internet connection that is not satellite or cellular
- internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb
- access to a personal mobile device to set up Multi-Factor Authentication (MFA)
- drug and tobacco-free workplace
- background check
Desired Qualifications
- knowledge of medical terminology and coding
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings
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