Temporary Customer Care Advisor - Bilingual French & English
$49,920–$49,920 year
RemoteUnited States
Job Summary
Provide the highest level of customer service and beauty advice via email, telephone, and chat for Clarins.com, handling large volumes of inquiries regarding shipping, returns, promo codes, loyalty programs, and product recommendations. Listen to and resolve guest issues promptly by demonstrating empathy and expert knowledge of Clarins procedures and platforms. Adapt your approach to different customer profiles to deliver a boutique-level experience while meeting SLAs for wait times, CSAT, and NPS. This role requires East Coast hours, bilingual English and French skills, and proficiency with SaaS tools like Salesforce and Zendesk. Candidates must have at least one year of client service experience in a contact center or retail setting.
Required Qualifications
- Bilingual English/French
- English (required)
- French (required)
- Minimum of 1-year Client Service experience in a contact center or in-store
- Associate degree or higher preferred
- Previous relevant experience(s) in Beauty or Retail
- Capacity to manage end customers
- Strong interest in understanding consumer insights and behavior
- Digitally minded and comfortable in handling different online tools
- Capacity to prioritize and work in a fast-paced environment
- Passion for delivering excellent Customer Experience across a range of channels from Phone, Email, Chat to video
- Outstanding written and verbal communications
- Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk
- Thriving in fast-paced, goal and service-oriented environments
- Proficient in Microsoft Outlook and Excel
- Proficient in Teams
- Ability to multi-task and handle multiple contacts at once
- Strong organizational skills
- Team Player Attitude
- Openness to Feedback
- Adaptability
- Active Listening
- Work Ethic
- Hi speed internet
- Dedicated, quiet work area
- Must be able to work East Coast Hours
- Must be flexible
- Hours: 40 hours per week (approximately 8 hours per day) M-F and as needed on weekends based on business needs
Desired Qualifications
- Associate degree or higher preferred
- Previous relevant experience(s) in Beauty or Retail
- Spanish (preferred)
- Curious, with the desire to learn constantly
- Analytical and have strong problem-solving skills
- Collaborative and succeed in motivating a team
- Genuinely looking forward to new challenges
- Customer oriented, result driven, passionate about our brand with an entrepreneurial mindset
- Eager to grow in a company & genuinely committed to responsible beauty
- Strong collaborator with influencing skills to bring people together in solving problems, and resourceful in finding ways to get things done
- Open-minded, adaptive to change and flexible in a evolving fast-paced environment
- Ability to communicate clearly and create good relations with others
- Strong interest in understanding consumer insights and behavior
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