Temporary Contact Center Floor Support, Guest Services
$40,560–$40,560 year
On-siteEgg Harbor, New Jersey, United States
Job Summary
Monitor the call center queue to ensure timely guest support and balanced call distribution while walking the floor to address guest feedback and provide in-the moment coaching. Cover associate breaks and lunches to maintain consistent service levels, guiding associates through complex or escalated calls in real time. Troubleshoot and resolve personal care item issues and body chemistry concerns for guests, ensuring all interactions are properly documented and resolved within service standards. Collaborate with internal teams to report product concerns and track resolutions, using dashboards to monitor key metrics across all support channels. Share performance trends and insights with leadership while communicating updates, procedural changes, and product information clearly to the team.
Required Qualifications
- High school diploma or general education degree (GED)
- one to three months related experience and/or training
- equivalent combination of education and experience
- Proficient in Microsoft Suite to include Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to manage and provide support to other associates
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