Temporary Contact Center Agent (40 hrs per week) - Camino Media
$47,840–$52,000 year
On-siteBakersfield, California, United States
Job Summary
Answer inbound and outgoing calls, greet callers, and route them to the correct department while probing for proper calling routing. Schedule or reschedule appointments, pre-register patients by entering demographic information, and verify insurance eligibility. Pre-screen patients for financial obligations and communicate co-pay requirements to ensure they are prepared for visits. Follow up on upcoming appointments, re-scheduled appointments, and patient inquiries while maintaining confidentiality of all patient information. Process required transactions via mainframe or web-based applications and expedite connections with language lines as directed. Participate in quality improvement activities and training programs as required.
Required Qualifications
- High school diploma or completion of General Equivalency Degree (GED)
- Must be computer proficient and able to appropriately utilize an HER/EPM system
- Able to type a minimum of 25 WPM and 10-Key
- Excellent customer service skills
- Good communication skills: ability to speak clearly, concisely and respectfully over the telephone
- CA driver's license and clean driving record
- Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval
- Must be willing and able to change work shifts to meet patient and departmental needs
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