TEMPLATE - CLONE ONLY - Deputy General Manager

Job Summary

Required Qualifications

• •Must be of legal age to sell and/or serve alcohol per state and/or local laws
• •Degree in Business and/or equivalent
• •Two years management or supervisory position
• •Experience in restaurant or VIP/luxury theatre concept
• •Experience in high volume hospitality environment
• •Completed or in the process of completing the management certification program
• •Must be SDS trained
• •Obtain food handlers card where applicable
• •Obtain ServSafe Food Manager Certification
• •Review and understand the Regal Operations Manual
• •Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
• •Possess good public speaking skills
• •Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc
• •Listen effectively, respond clearly and directly, and ability to explain information to others
• •Perform calculations with speed and accuracy, and identify and correct errors
• •Identify problems, gather relevant data, and note possible causes of problems
• •Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions
• •Perform under pressure and/or opposition
• •Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets
• •Operate copiers and other office equipment
• •Devise and access different filing systems and maintain attention to detail
• •Use tools and equipment with dexterity, and perform mechanical tasks as necessary
• •Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others
• •Establish goals, budget time, and set priorities to achieve desired objectives
• •Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees
• •Directly supervises an unspecified number of employees
• •Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• •Responsibilities include interviewing, hiring, training and coaching of employees
• •Planning, assigning, and directing work
• •Appraising performance, rewarding and disciplining employees
• •Addressing complaints, and resolving problems
• •Regularly required to lift up to 60 lbs
• •Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• •Must be able to stand for extended periods of time
• •Must be able to work quickly
• •Must be able to walk
• •Must be able to sit
• •Must be able to use hands to finger, handle, or feel
• •Must be able to reach with hands and arms
• •Must be able to talk or hear
• •Must be able to climb or balance
• •Must be able to stoop, kneel, crouch, or crawl
• •Must be able to maintain excellent personal hygiene
• •Must be able to adhere and maintain all Health Department rules and regulations
• •Must be able to comply with all food safety rules, laws, protocols, and standards
• •Must be able to uphold and administer all Regal policies and brand standards
• •Must be able to ensure all cash management policies and procedures are adhered to
• •Must be able to monitor risk management as it pertains to the theatre
• •Must be able to properly administer all required paperwork
• •Must be able to maintain projection and sound technology
• •Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
• •Must be able to ensure facilities are cleaned and maintained consistent with Regal standards
• •Must be able to direct kitchen and bar maintenance and sanitation program
• •Must be able to ensure proper use of all equipment
• •Must be able to schedule and oversee necessary maintenance and repairs on kitchen appliances
• •Must be able to supervise theatre maintenance including the interior, building and grounds
• •Must be able to optimize profits by maintaining strict cost controls
• •Must be able to maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
• •Must be able to order supplies, food, alcohol, and ingredients based on rapidly shifting demand
• •Must be able to control inventory, shortages, and spoilage levels and investigate inconsistencies
• •Must be able to conduct full monthly/quarterly inventories
• •Must be able to create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
• •Must be able to be responsible for completion of daily theatre inspections and subsequent corrective actions
• •Must be able to be responsible for completion of daily kitchen logs
• •Must be able to ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
• •Must be able to expedite food from the kitchen
• •Must be able to collaborate with the managers and cooks to prepare meals
• •Must be able to properly store food items at appropriate temperatures
• •Must be able to rotate stock items as per established procedures
• •Must be able to restock kitchen for subsequent shifts
• •Must be able to ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
• •Must be able to maintain a clean as you go approach throughout shift
• •Must be able to handle lost and found items in accordance with Regal policy
• •Must be able to abide by all federal and state laws regarding breaks and/or meal periods
• •Must be able to complete any legally required state or local training and obtain the required certificate for selling/serving alcohol
• •Must be able to complete the Regal Responsible Beverage Server training on Regal Online University
• •Must be able to count, deposit, and reconcile all receipts taken in during a business day
• •Must be able to keep updated on recipe changes
• •Must be able to measure and assemble ingredients for menu items
• •Must be able to ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
• •Must be able to ensure guest satisfaction
• •Must be able to greet and thank all guests
• •Must be able to take prompt, appropriate action to turn dissatisfied guests into repeat guests
• •Must be able to respond personally to guest questions and complaints
• •Must be able to be responsible for guest relations, marketing and promotions of feature film engagements
• •Must be able to efficiently schedule movie show times
• •Must be able to deliver show times to all proper channels
• •Must be able to maintain strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• •Must be able to maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
• •Must be able to ensure required alcohol certification and training are current where applicable
• •Must be able to hire, train, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
• •Must be able to train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
• •Must be able to train kitchen staff in specific positions and cross-train as needed
• •Must be able to ensure facilities are cleaned and maintained consistent with Regal standards every day
• •Must be able to maintain a clean as you go approach throughout shift
• •Must be able to maintain excellent personal hygiene
• •Must be able to ensure lost and found items are handled in accordance with Regal policy
• •Must be able to abide by all federal and state laws regarding breaks and/or meal periods
• •Must be able to obtain food handlers card where applicable
• •Must be able to obtain ServSafe Food Manager Certification
• •Must be able to review and understand the Regal Operations Manual
• •Must be able to read and understand training materials that will cover subjects such as sexual harassment and discrimination
• •Must be able to perform calculations with speed and accuracy, and identify and correct errors
• •Must be able to identify problems, gather relevant data, and note possible causes of problems
• •Must be able to evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions
• •Must be able to perform under pressure and/or opposition
• •Must be able to interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others
• •Must be able to establish goals, budget time, and set priorities to achieve desired objectives
• •Must be able to continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees
• •Must be able to directly supervise an unspecified number of employees
• •Must be able to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• •Must be able to interview, hiring, training and coaching of employees
• •Must be able to plan, assign, and direct work
• •Must be able to appraise performance, reward and discipline employees
• •Must be able to address complaints, and resolve problems
• •Must be able to regularly lift up to 60 lbs
• •Must be able to have close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• •Must be able to stand for long periods of time
• •Must be able to walk
• •Must be able to sit
• •Must be able to use hands to finger, handle, or feel
• •Must be able to reach with hands and arms
• •Must be able to talk or hear
• •Must be able to climb or balance
• •Must be able to stoop, kneel, crouch, or crawl