TEMPLATE - Agent, Service à la clientèle | Agent, Customer Service

Be the primary point of contact for customers across all communication channels, documenting detailed interactions and acting as a liaison to ensure issue resolution with internal departments. Maintain expert knowledge of order management, merchandise trends, marketing programs, and company policies while meeting key performance metrics for handle times, case quality, and first-call resolution. Deliver exceptional experiences that build brand loyalty and represent the company culture of respect, integrity, growth, and commitment. This role requires bilingualism in English and French and is part of Reitmans' fashion retail icon.