Temp Referral Clerk

Job Summary

Required Qualifications

• •High school diploma or GED
• •Graduation from an accredited school in Medical Assisting
• •Certified or registered medical assistant (CMA/RMA)
• •Other relevant medical experience
• •Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• •Ability to respond effectively to the most sensitive inquiries or complaints
• •Ability to write routine reports and correspondence
• •Ability to speak effectively before groups of patients or employees of organization
• •Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• •Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• •Ability to apply sound judgment in understanding to carry out instructions in written or oral form
• •Ability to make appropriate job decisions following standard office policies and past precedents
• •Experience with word processing, spreadsheets, email, and keyboarding
• •Microsoft Office and Google Suite skills
• •Working knowledge of EHR
• •Current, valid, unrestricted California Driver's License (Class C)
• •Pass a criminal history background check
• •Pass a drug screen
• •Annual health examination
• •Annual Tuberculosis skin test clearance or chest x-ray
• •Proof of immunity to MMR, Varicella, and Hepatitis B
• •Proof of Tdap vaccine
• •Proof of influenza vaccine or a signed declination form during current flu season
• •Must be able to work in a cubicle setting
• •Must be able to work in a fast-paced environment consisting of inbound and outbound calls
• •Must be willing to have a flexible work schedule that may include evenings/weekends
• •Must be willing to travel as needed
• •Must be able to lift and/or move up to 25 pounds of supplies
• •Close vision
• •Distance vision
• •Color vision
• •Peripheral vision
• •Depth perception
• •Ability to adjust focus
• •Ability to use hands to finger, handle, or feel
• •Reach with hands and arms
• •Talk or hear
• •Repetitive finger and hand motions when typing
• •Operate a computer, keyboard, and telephone
• •Regularly required to sit for an extended period of time
• •Frequently required to stand and walk
• •Frequently exposed to moving mechanical parts
• •Occasionally exposed to risk of electrical shock
• •Moderate noise level tolerance (office setting with computers, phones, and printers)
• •Professionalism
• •Punctuality
• •Regular attendance
• •Cooperativeness
• •Motivation
• •Organization
• •Resourcefulness
• •Independence
• •Detail-orientation
• •Problem-solving
• •Multi-tasking
• •Team player
• •Customer service
• •Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations
• •Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics)
• •Demonstrates knowledge of domestic violence, child and dependent abuse protocols
• •Demonstrates cultural sensitivity and competence with patients
• •Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation)
• •Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events
• •Ability to demonstrate professionalism and provide quality customer service using AIDET Standards

Desired Qualifications

• •Bilingual - ability to read, speak, and write in English and another language