Temp IT Helpdesk Support Speialist
$10,400–$11,700 year
On-siteSanta Clara, California, United States
Job Summary
Provide first-line technical support to users, resolving IT issues and managing onboarding-offboarding processes. Troubleshoot hardware and basic networking concepts while escalating complex problems to specialist teams. Handle after-hours on-call rotations as needed. Manage time efficiently in a fast-paced environment to prioritize tasks. This onsite role requires strong problem-solving skills and customer service abilities to assist non-technical users effectively. Ideal candidates possess five years of IT experience, familiarity with Windows and macOS, and proficiency with ticketing systems or IT service management tools.
Required Qualifications
- Associate's degree in IT, Computer Science, or related field
- 5 years of experience in IT or a related field
- Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
- Ability to work after hours, if needed
Desired Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
- Knowledge of Active Directory and user account management
- Willingness to learn and adapt to new technologies and processes
- Strong communication and customer service skills to assist non-technical users effectively
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment
- CompTIA A+, Network+, or similar certifications
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