(Temp) Customer Operations Specialist - (Spanish/Mandarin)
$41,600–$43,680 year
RemoteUnited States
Job Summary
Receive and manage inbound calls from participants, addressing questions about Claims, program details, and recommending solutions based on their needs. Validate applications and claims associated with the Automotive Rebate program, then provide back-end operational support to ensure seamless program execution. Update internal tracking systems to ensure data accuracy and issue resolution while attending training sessions to stay current on POEV program updates. This remote role operates 8AM-5PM PST with a standard 40-hour schedule, offering an hourly rate of $20-$21. Bilingual fluency in Spanish, Mandarin, or Cantonese is required.
Required Qualifications
- High school diploma or equivalent
- Bilingual proficiency in Spanish, Cantonese, or Mandarin
- 1–3 years of customer service experience
- Clear speaking voice
- Strong grammar
- Excellent retention skills
- Strong verbal and written communication abilities
- Computer literacy, including comfort with word processing and spreadsheets
- Research, problem‐solving, and analytical skills
- Authorization to work permanently in the U.S.
- No sponsorship available
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