Teller Supervisor
$46,946–$61,048 year
On-siteAmesbury, Massachusetts, United States
Job Summary
Manage the teller team to ensure Bank policy and procedures are followed in all aspects of operations, security, and compliance. Perform compliance, procedural, and control audits in the retail teller area while monitoring branch activities for BSA and AML adherence. Oversee daily distribution of tasks and serve as a resource to customer service representatives, ensuring tellers perform duties in accordance with established guidelines. Maintain an environment that fosters teamwork and supports individual professional development through consistent coaching. This role requires a flexible schedule including Saturday mornings, the ability to lift 30 pounds, and reliable transportation. Candidates must have recent customer service and sales experience, particularly in cross-marketing, along with a high school diploma or GED and one to two years of job-related experience.
Required Qualifications
- Full knowledge of the products and services offered by the bank
- Knowledge of department support structures, resources and personnel
- Ability to work a flexible schedule based on the hours of operation of the bank, including Saturday mornings
- Ability to lift 30 pounds
- Must have reliable transportation
- Must be flexible and able to adapt to new job locations and re-assignments as directed
- Fluent in written and verbal English communication skills
- Must be able to work in our remote drive through building
- Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
- High School Diploma, or GED required
- One to two years of job-related experience, including formal teller and new accounts training
- Must have recent customer service and sales experience particularly in cross-marketing products and services
- Educated in banking regulations and laws
- Excellent knowledge of computer and keyboard skills
Desired Qualifications
- Ability to build strong relationships and alliances across the organization
- Ability to adapt to change
- Ability to multi-task
- reliable and highly motivated
- Superior customer service skills, exceed customers' expectations
- Excellent interpersonal and supervisory skills
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