Teller Supervisor
On-siteBrunswick, Georgia, United States
Job Summary
Oversee daily teller line operations by supervising staff, managing cash levels, and resolving escalated member transactions. Conduct regular staff meetings, one-on-one coaching, and annual performance appraisals while training new tellers and MSRs. Ensure compliance with policies, perform audits of drawers and vaults, and coordinate fraud prevention and error resolution. Assist members with complex transactions, loan applications, and digital services while maintaining schedules and preparing reports. Maintain accurate documentation and support process improvement initiatives. Collaborate with branch leadership to drive team development and service excellence.
Required Qualifications
- High school diploma or equivalent
- Associate or bachelor's degree
- Minimum of 2 years' experience as a Teller or Member Services Representative in a credit union or banking environment
- Previous supervisory or team lead experience
- Strong leadership, interpersonal, and coaching skills
- Knowledge of credit union products, services, and core systems
- Excellent communication and organizational skills
- Proficient computer and digital banking technology skills
- Strong attention to detail and ability to handle confidential information with discretion
- Must regularly lift and/or move up to 10 pounds
- Must occasionally lift and/or move up to 25 pounds
- Must have close vision
- Must have distance vision
- Must have peripheral vision
- Must have depth perception
- Must have ability to adjust focus
Desired Qualifications
- Associate or bachelor's degree
- Previous supervisory or team lead experience
- Strong leadership, interpersonal, and coaching skills
- Knowledge of credit union products, services, and core systems
- Excellent communication and organizational skills
- Proficient computer and digital banking technology skills
- Strong attention to detail and ability to handle confidential information with discretion
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