Teller Skagway AK

Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care. Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member. Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers. Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance. Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls. Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps. Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed. Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.