Teller (Rockledge Branch)
$18,730–$20,820 year
On-siteRockledge, Florida, United States
Job Summary
Conduct routine branch and intermediate member services, including accepting deposits, processing loan payments, cashing checks, and handling savings withdrawals. Assist with night depository duties, coin machine balancing, and vault operations while maintaining accurate cash drawer balances. Perform member transactions such as transfers, money orders, and check orders, ensuring all documents are properly authorized and within limits. Provide information on credit union services, cross-sell new products, and resolve member inquiries via telephone or lobby management systems. Adhere to security controls, Bank Secrecy Act, and AML regulations to prevent fraud and maintain compliance. Work at different branches as needed, rotating between locations to support organizational goals.
Required Qualifications
- High school diploma or general education degree (GED)
- Two (2) or more years of related experience and/or training
- Work-related experience consisting of cash handling, customer service, and financial institution operations
- Educational experience through in-house training sessions, formal school, or financial industry-related curriculum should be business or financial industry-related
- Effective sales experience with cross-selling products and services to grow membership through building relationships
- Ability to identify customer needs and sell products and services
- Intermediate skills in computer terminal and personal computer operation
- Typing skills to meet the production needs of the position
- Intermediate knowledge of related state and federal banking compliance regulations and other Credit Union operational policies
- Intermediate math skills
- Ability to calculate interest and balance accounts
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to locate routine mathematical errors
- Ability to count currency, coin, and negotiable instruments promptly
- Effective oral and interpersonal communication skills
- Ability to apply common sense to carry out instructions, interpret documents, understand procedures, and speak clearly to members and employees
- Ability to deal with difficult problems
- Effective organizational and time management skills
- Ability to multitask
- Ability to work with moderate supervision while performing duties
- Ability to be a strong team player
- Ability to handle simple problems in nature requiring some analysis or research to determine the best solution
- Ability to be comfortable working in a shared space, with constant noise, without the use of a private office
- Reliable transportation
- Ability to read documents or instruments
- Ability to perform detailed work
- Ability to problem-solve
- Excellent member contact and verbal and written communication skills
- Strong math and analytical reasoning skills
- Ability to effectively handle stress, multiple concurrent tasks, and constant interruptions
- Ability to perform this position safely, without endangering the health or safety of the individual or others
- Must be willing to rotate between locations as needed
- Supports a drug-free workplace
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