Teller
On-siteGermantown, Tennessee, United States
Job Summary
Process customer transactions efficiently including deposits, withdrawals, transfers, loan payoffs, and official checks while recognizing sales opportunities to refer to other representatives. Execute Renasant Bank service standards in every interaction, listen for customer concerns, and either resolve issues or refer them to teammates. Maintain service knowledge against regulations and policies, then execute daily operations such as balancing, supplies ordering, ATM and vault balancing, and branch capture procedures. Protect the bank from risk by following compliance and operational procedures while staying up-to-date on all related regulations. Assist the Head Teller on additional operational procedures and quarterly assessments, and may assist with coaching and mentoring teammates. This role serves as the first point of contact, demonstrating the bank's sales and service vision by creating an exceptional customer experience and mitigating risk.
Required Qualifications
- High school diploma or equivalent
- Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
- 10-Key skills
- Mathematical skills, including the ability to count cash and coin in a fast paced environment
- Good interpersonal skills
- Effective written and verbal communication skills
- Knowledge of and the ability to learn bank products and solutions
- Ability to travel for training, other development opportunities, and between branches, as needed
- Minimum of 1 year successful teller experience
- Minimum of 1 year previous back-up Head Teller experience
Desired Qualifications
- 1 year teller experience and/or previous cash handling experience
- 6 months of customer service experience
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