Teller - Rancho Cucamonga
$39,000–$53,000 year
On-site · Rancho Cucamonga, California, United States
Job Summary
Teller is responsible for assisting with the execution of branch activities including day-to-day client-facing service and processing transactions; provide exceptional customer service and maintain knowledge of products, fees, and bank offerings to deepen customer relationships; perform deposits, withdrawals, check cashing, ATM transactions, vault and ATM balancing, hold/stop payments, wire procedures, daily teller work processing and scanning, account research, and participate in branch audits while adhering to bank policies and regulatory requirements. Must be capable of learning branch systems, handling cash, and communicating effectively with customers and internal teams; role emphasizes accuracy, risk mitigation, and contribution to branch goals.
Required Qualifications
- One year cash handling experience in any industry is required
- High School Diploma or equivalent is required
- Basic understanding of cash handling and basic knowledge of 10 key is required
- Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required
- Detailed and accurate; ability to mitigate risks and exercise critical thinking is required
- Ability to answer basic questions about products and service client needs is required
- Responsive; establishes and maintains relationships internally and externally by understanding needs; can appropriate escalate when needed is required
- Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required
- Maintains awareness of coming products with ability to answer questions and act with minimum required information is required
- Takes appropriate direction, with ability to escalate appropriately and following up across multiple concurrent tasks is required
- Accountable for handling appropriate level of risk and making decisions appropriate to level is required
- High School diploma or equivalent required
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