Teller
On-siteTaylor, Michigan, United States
Job Summary
Process a variety of customer interactions while delivering a unique experience aimed at improving financial wellbeing and creating loyalty. Educate customers on alternatives and banking opportunities during conversations, making appropriate referrals to branch staff. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Apply product and procedural knowledge to solve customer problems and ensure teller and branch daily operations are completed efficiently and accurately. Adhere to all policies and procedures, demonstrating sound judgment within established limits while assessing and managing risks associated with business objectives.
Required Qualifications
- Appropriate knowledge, skills, and abilities for a role
- Customer Focused mindset: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk competency: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Banking Products
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Understanding Customer Needs
- No university / college degree required
- High school diploma, GED, or any significant experience or product knowledge not required
- Prior experience not required
- Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales Competencies
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