Teller
$30,000–$50,000 year
On-siteCircleville, Ohio, United States
Job Summary
Process a variety of customer interactions, delivering a unique experience aimed at improving financial wellbeing and creating loyalty. Educate customers on alternatives and available products while identifying opportunities through meaningful conversations to make appropriate referrals to branch staff. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, applying product and procedural knowledge to solve problems. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately while adhering to all policies and procedures. Manage risks associated with business objectives and activities to support the Enterprise Risk Management Framework.
Required Qualifications
- Customer Focused
- Managing Risk
- Appropriate knowledge, skills, and abilities for a role
- Adheres to all policies and procedures
- Demonstrating sound judgment within established limits
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Assessing and effectively managing all of the risks associated with their business objectives and activities
- Ensure they adhere to and support PNC's Enterprise Risk Management Framework
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Banking Products
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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