Teller
On-siteMcKees Rocks, Pennsylvania, United States
McKees Rocks, Pennsylvania, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Process a variety of customer interactions and lobby engagement activities to deliver a unique customer experience aimed at improving financial wellbeing. Educate customers on alternatives and banking opportunities during interactions, applying product knowledge to solve problems and refer as appropriate. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately while adhering to all policies and procedures. Manage risks associated with business objectives and activities to support the Enterprise Risk Management Framework.
Required Qualifications
- Appropriate knowledge, skills, and abilities for a role
- Customer Focused mindset: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk competency: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Banking Products
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Understanding Customer Needs
- No university / college degree required
- High school diploma, GED, or any significant experience or product knowledge not required
- Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales Competencies
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