Teller
On-siteSpencer, West Virginia, United States
Job Summary
Conduct daily customer service by greeting clients, processing deposits and withdrawals, and resolving transaction issues while maintaining confidentiality. Sell bank products and services through in-person interactions and weekly phone or Zoom calls to meet branch referral goals. Uncover additional customer needs by initiating conversations and referring prospects to appropriate business partners within the branch. Follow operational standards for security, risk management, and compliance while completing required training on bank policies. Maintain accurate balancing and error records, correcting outages and enlisting help as needed for complex issues. Ensure reliability by meeting scheduled working hours and adhering to branch dress codes and retail standards.
Required Qualifications
- High School Diploma or GED
- Minimum 1-year related work experience in customer service
- Daily reliable transportation
- Must be able to lift up to 25 lbs. consistently
- Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay
- Travel also required to fill in at other branches as needed
Desired Qualifications
- Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
- Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency
- Excellent verbal and written communication skills
- Positive and professional attitude
- Proven team player
- Trustworthy and confidential behavior is essential in this role
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