Teller - Part Time - East Texas

Job Summary

Required Qualifications

• •High school diploma or General Education Degree (GED)
• •Minimum six (6) months of similar or related experience (cash handling, retail, customer service, or financial services)
• •Goal-oriented and self-motivated to meet sales and service expectations
• •Service-oriented with a genuine interest in helping members
• •Strong attention to detail and problem-solving ability, particularly with numbers and cash handling
• •Strong active listening skills to identify member needs
• •Strong written and verbal communication skills
• •Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment
• •Team-oriented with the ability to work collaboratively in a branch setting
• •Basic mathematical ability — comfort with figures, percentages, and balancing
• •Working knowledge of (or willingness to learn) BSA/AML, OFAC, Reg CC, USA PATRIOT Act/CIP, and CUTX privacy requirements
• •Proficiency with standard office technology and the ability to learn CUTX core banking and teller systems
• •Apply human-in-the-loop review on every AI-suggested product recommendation, knowledge answer, or risk prompt before acting with or speaking to the member
• •Stop reliance on AI output and escalate immediately if the output appears inaccurate, biased, non-compliant, or outside the role's documented scope
• •Refrain from entering member NPI, confidential CUTX information, or material non-public information into any AI tool not explicitly approved for that data classification
• •Complete all required AI training within thirty (30) days of hire and maintain currency on annual refreshers
• •Use of AI tools outside this list requires prior approval from the role's department leader and the AI Council
• •Not using AI output as the sole basis for any adverse member action, including a decision to refuse a transaction, place a hold, or close an account
• •Not entering member NPI (full account numbers, Social Security numbers, government ID images) into any AI tool not explicitly approved for that data classification
• •Not using consumer or unapproved AI tools to answer member questions about CUTX products, rates, or policies
• •Responsible for all enterprise compliance obligations applicable to a CUTX team member, including BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA and the Safeguards Rule, Fair Lending laws (ECOA/Reg B, Fair Housing Act), UDAAP, Information Security and Acceptable Use, and the CUTX Code of Conduct
• •Responsible for the CUTX Generative AI Usage Policy (TRAIGA / HB 149-aligned), the CUTX AI Playbook (including Tier 2 obligations applicable to this role), and Texas Responsible Artificial Intelligence Governance Act (TRAIGA / HB 149) requirements applicable to the role
• •Bank Secrecy Act / Anti-Money Laundering (BSA/AML), including currency transaction reporting (CTR) and suspicious activity reporting (SAR) referral thresholds
• •Office of Foreign Assets Control (OFAC) screening as applied at the teller line
• •USA PATRIOT Act / Customer Identification Program (CIP) requirements
• •Regulation CC — Funds Availability and check hold standards
• •Regulation E — Electronic Funds Transfers (as applied at the teller line)
• •GLBA / Privacy of member non-public personal information
• •Elder financial exploitation identification and escalation per CUTX procedure
• •CUTX Cash Handling, Branch Security, and Teller Operations procedures
• •This role is performed on-site at the assigned CUTX branch location during posted branch hours, which may include Saturdays

Desired Qualifications

• •Prior teller, cashier, or financial services experience
• •Prior credit union or community bank experience
• •Bilingual English / Spanish