Teller - Part Time
On-siteIrving, Texas, United States
Job Summary
Process member transactions including deposits, withdrawals, transfers, and check cashing while balancing cash drawers daily and resolving discrepancies. Identify financial needs through active listening to recommend appropriate products and meet sales goals, ensuring all interactions comply with BSA/AML, OFAC, and other regulatory requirements. Safeguard member information and branch security by following strict confidentiality and dual-control procedures, utilizing approved AI tools for knowledge lookup and risk prompts with mandatory human-in-the-loop review. Maintain accuracy and member satisfaction while adhering to branch hours, which may include Saturdays.
Required Qualifications
- High school diploma or General Education Degree (GED)
- Minimum six (6) months of similar or related experience (cash handling, retail, customer service, or financial services)
- Working knowledge of (or willingness to learn) BSA/AML, OFAC, Reg CC, USA PATRIOT Act/CIP, and CUTX privacy requirements
- Proficiency with standard office technology and the ability to learn CUTX core banking and teller systems
- Basic mathematical ability — comfort with figures, percentages, and balancing
- Strong active listening skills to identify member needs
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment
- Team-oriented with the ability to work collaboratively in a branch setting
- Apply human-in-the-loop review on every AI-suggested product recommendation, knowledge answer, or risk prompt before acting with or speaking to the member
- Stop reliance on AI output and escalate immediately if the output appears inaccurate, biased, non-compliant, or outside the role's documented scope
- Refrain from entering member NPI, confidential CUTX information, or material non-public information into any AI tool not explicitly approved for that data classification
- Complete all required AI training within thirty (30) days of hire and maintain currency on annual refreshers
- Use of AI tools outside this list requires prior approval from the role's department leader and the AI Council
- This role is performed on-site at the assigned CUTX branch location during posted branch hours, which may include Saturdays
Desired Qualifications
- Prior teller, cashier, or financial services experience
- Prior credit union or community bank experience
- Bilingual English / Spanish
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