Teller Operations Supervisor - San Tan
On-siteGilbert, Arizona, United States
Job Summary
Coach Tellers to identify customer opportunities, manage work schedules, monitor overtime, and assign tasks throughout the day. Train new Tellers on procedures to ensure adherence to internal controls, perform monthly surprise cash audits, and execute month-end audit procedures. Greet customers to facilitate a welcoming environment, build relationships to identify financial products, and process routine and complex transactions. Respond to customer inquiries and concerns to create positive solutions. This role requires a minimum of two years of recent external banking experience in a teller position, demonstrated leadership, and proficiency with Microsoft Office. Candidates must be available for weekend hours and possess the ability to lift up to 25 pounds. A current Notary status or willingness to obtain one at the Bank's expense is required.
Required Qualifications
- A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
- Demonstrated leadership experience
- Experience must include teller servicing and/or operational responsibilities
- Proven knowledge of banking products and services as well as standard banking procedures and regulations
- Excellent customer service skills, including oral and written communication
- Ability to work effectively as a team member and with customers
- Careful attention to detail and strong organizational skills
- Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
- Strong work ethic and high integrity
- Strong computer skills and proficiency with all Microsoft Office applications
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
- Candidates must be available to work weekend hours
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