Teller Operations Supervisor - Reno & Portland
On-siteOklahoma City, Oklahoma, United States
Job Summary
Lead teller operations by coaching staff on customer service, managing daily schedules, and assigning tasks to optimize workflow. Train new tellers on internal controls, perform monthly surprise cash audits, and process routine and complex transactions. Greet customers, facilitate a welcoming environment, and build relationships to identify financial products and services. Respond to inquiries and concerns to create positive solutions while maintaining high integrity and attention to detail. This role requires a minimum of two years of recent external banking experience, including teller servicing and operational responsibilities. Candidates must pass the Teller Certification test after one week of paid training and be available for weekend hours during banking center operations from 7:15 a.m. to 6:15 p.m.
Required Qualifications
- A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
- Demonstrated leadership experience
- Experience must include teller servicing and/or operational responsibilities
- Proven knowledge of banking products and services as well as standard banking procedures and regulations
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
- Excellent customer service skills, including oral and written communication
- Ability to work effectively as a team member and with customers
- Careful attention to detail and strong organizational skills
- Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
- Strong work ethic and high integrity
- Strong computer skills and proficiency with all Microsoft Office applications
- This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer
- Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
- Candidates must be available to work weekend hours
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.