Teller - Mount Vernon East Office
On-siteMount Vernon, Ohio, United States
Job Summary
Serve customers, prospective customers, and bank associates promptly and professionally while completing transaction processing accurately in accordance with bank procedures. Project the bank's professional reputation through knowledgeable, courteous interactions and refer loan and deposit customers to subject matter experts. Utilize product knowledge to assist customers and suggest products and services, adhering to all compliance requirements and risk management concepts. Protect bank assets by following processes related to branch and cash security, negotiable instruments, and regulations. Complete ongoing training in digital products, financial services, and sales to sustain a broad base of knowledge. Communicate recommendations for improved work flow and service to customers. Maintain awareness of Bank's standards and apply them to daily tasks. Physical requirements include remaining in a stationary standing position 75% of the time, operating a computer, and lifting up to 25 pounds. Schedule is Monday through Friday 9:00am - 6:00pm and Saturday 9:00am - 2:00pm (2-3 shifts/month). This hourly part-time role generally requires 30+ hours per week.
Required Qualifications
- High School Diploma or Equivalent
- Must be able to remain in a stationary standing position a minimum of 75% of the time
- Must be able to bend and lift up to 25 pounds on a daily basis
- Must be able to raise arms up to 90 degrees
- Must have dexterity in hands to find count currency
- Must be able to constantly operate a computer
- Must be able to be in constant verbal communication with customers and coworkers
- Must be able to discuss and observe account information
- Must be able to exchange accurate information
- Must be able to work as part of a team
- Must be able to work independently and handle basic customer issues
- Must be able to understand and follow directions
- Must be adaptable to change
- Must have basic computer skills
- Must have organizational skills/detail oriented
- Must be able to multi-task or juggle priorities
- Must have active listening skills with an ability to proactively identify and recommend products and services
- Must have written and verbal communication skills
- Must be able to serve customers, prospective customers and bank associates promptly and professionally
- Must be able to complete transaction processing timely, accurately, and in accordance with bank procedures
- Must be able to project the bank's professional reputation through knowledgeable, courteous interactions with customers
- Must be able to refer loan and deposit customers or prospects to subject matter experts
- Must be able to complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training
- Must be able to utilize product knowledge to assist customers and suggest products and services to meet their needs
- Must be able to protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security
- Must be able to complete periodic in-branch communication and promotion activities specific to the office, if applicable
- Must be able to communicate recommendations for improved work flow and service to customers
- Must be able to maintain awareness of and adherence to Bank's compliance requirements and risk management concepts
- Must be able to deliver a consistent, high level of service within our Serving More standards
- Must be able to handle Saturday shifts
- Must be able to work Monday through Friday 9:00am - 6:00pm
- Must be able to work Saturday 9:00am - 2:00pm
- Must be able to work 30+ hours per week
- Must be able to work part-time
- Must be able to work hourly
Desired Qualifications
- 0-2 years prior cash handling, sales, or customer service experience
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