Teller (Member Services Representative I - Part-Time - Morristown East)
$35,360–$39,520 year
On-siteMorristown, Tennessee, United States
Job Summary
Greet members professionally and process transactions including deposits, withdrawals, loan payments, and checks while maintaining accurate cash drawers and dispensers. Respond to account inquiries, resolve complaints, and perform account maintenance such as issuing money orders and processing stop payments. Review account restrictions, analyze issues, and assist with electronic services like online banking and remote deposits. May open new accounts, process loan applications, balance ATMs, and serve as a Membership Officer or Security Specialist. Complete required teller training and maintain up-to-date knowledge of federal and state regulations. Work Monday, Wednesday, and Friday shifts with two Saturdays per quarter.
Required Qualifications
- High school graduate or equivalent
- Must successfully complete teller test at the conclusion of teller training
- Must maintain regular and predictable attendance
- Must represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
- Must follow all Credit Union policies, procedures and regulations
- Must maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations
- Must possess the knowledge, skills and abilities required to execute the primary responsibilities in a satisfactory manner
- Must be able to lift 50 lbs
Desired Qualifications
- Cash handling and service-industry experience
- Teller experience
- New accounts experience
- Lending experience
- Experience opening and closing sub-accounts
- Experience processing stop payments
- Experience issuing money orders
- Experience processing debit card disputes
- Experience issuing temporary and cashier's checks
- Experience ordering checks
- Experience opening new membership accounts
- Experience processing consumer loan applications
- Experience reviewing completed loans and/or titles
- Experience operating the vault
- Experience balancing the ATM
- Experience opening and closing the branch
- Experience counseling members about Credit Union products and services
- Experience promoting services based upon members' needs
- Experience educating and assisting members with electronic and online services, such as online banking, mobile applications, remote deposit
- Experience responding to member requests, problems and complaints
- Experience answering member questions regarding account issues, products and services and performing account maintenance
- Experience reviewing account information for restrictions and funds availability
- Experience providing member with information on account status
- Experience analyzing and researching account issues
- Experience working as a productive and contributive team member of both the branch and Credit Union team to reach set goals
- Experience meeting and exceeding members' expectations while maintaining quick and efficient service
- Experience following Service Standards at all times
- Experience working cooperatively with others
- Experience serving as the branch Membership Officer or Security Specialist
- Experience training to operate the vault, balance the ATM, open/close the branch, as needed
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