Teller
$37,440–$54,517 year
On-siteSalisbury, Maryland, United States
Job Summary
Adhere to established customer service standards by educating clients through digital demonstrations and managing lobby interactions to address immediate needs. Accurately balance and process financial transactions, including cash ordering, vault, ATM, and wire transfer activities, while completing Consumer AML, BSA, and KYC compliance tasks. Take ownership of escalated account services issues until resolution and log all customer complaints appropriately. Transition identified sales opportunities to banking partners and complete branch-related operational duties as assigned. Maintain internal control standards and audit points in accordance with regulatory policies.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Experience with data entry
- Experience with cash handling
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face to face work environment
Desired Qualifications
- Bilingual based on branch needs
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