Teller
$43,680–$66,518 year
On-siteRiverside, Connecticut, United States
Job Summary
Process a variety of financial transactions accurately and efficiently while adhering to established customer service standards. Educate customers through shoulder-to-shoulder digital demonstrations, identify self-service opportunities, and actively manage lobby interactions by greeting and addressing immediate needs. Take ownership of escalated account services issues until resolution, log complaints, and transition sales opportunities to appropriate banking partners. Complete branch operational activities including cash ordering, vault, ATM, and wire transfers, while processing account maintenance and Consumer AML/BSA/KYC activities. Maintain internal control standards and comply with regulatory policies.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Experience with data entry
- Experience with cash handling
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face to face work environment
Desired Qualifications
- Bilingual based on branch needs
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