Teller
$39,520–$59,987 year
On-siteVernon, Connecticut, United States
Job Summary
Process financial transactions accurately and efficiently while adhering to established customer service standards. Educate customers through digital demonstrations and manage lobby interactions to address immediate needs. Balance accounts, handle cash ordering and vault activities, and complete Consumer AML/KYC compliance tasks. Log escalated account issues and complaints in the appropriate system. Transition identified sales opportunities to banking partners and resolve operational issues with internal areas. Maintain internal control standards and implement audit points in accordance with regulatory policies.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Experience with data entry
- Experience with cash handling
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face to face work environment
Desired Qualifications
- Bilingual based on branch needs
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