Teller
$37,440–$54,517 year
On-siteBedford, Pennsylvania, United States
Job Summary
Adhere to established customer service standards by educating clients through shoulder-to-shoulder digital demonstrations and managing lobby interactions. Accurately balance and process financial transactions, including cash ordering, vault, ATM, and wire transfer activities, while completing Consumer AML, BSA, and KYC compliance tasks. Take ownership of escalated account services issues until resolution and log all customer complaints in the appropriate system. Transition identified sales opportunities to banking partners and complete branch-related operational duties as assigned. Maintain internal control standards and audit points in accordance with regulatory policies.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Experience with data entry
- Cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face to face work environment
- Digital fluency
- Entrepreneurial spirit
- Critical thinking
- Good risk management decisions
- Empathy
- Customer centricity
- Flexibility
- Adaptability
- Ability to exemplify belonging
- Maintain M&T internal control standards
- Complete Consumer AML/BSA/KYC related activities
- Adhere to applicable compliance/operational risk controls
- Accurate and efficient transaction processing
- Lobby management
- Meeting and greeting customers
- Proactively inquiring and taking ownership to address customer needs
- Shoulder-to-shoulder digital demonstrations
- Identifying self-service opportunities
- Balancing and processing customer transactions following Bank Policy
- Taking ownership of escalated account services issues until resolution
- Completing and accurately logging all customer complaints
- Transitioning identified sales opportunities
- Completing branch-related operational activities (cash ordering, vault, ATM, wire transfer)
- Processing customer/account maintenance
- Resolving routine customer problems in a timely manner
- Assisting branch in managing preventable losses and reducing fraudulent activity
- Stay current on operational changes
Desired Qualifications
- Bilingual based on branch needs
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