Teller

Teller role delivering branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Responsibilities include adhering to customer service standards, identifying self-service opportunities, educating customers via digital demonstrations, managing the lobby, addressing immediate customer needs, accurately balancing and processing transactions, resolving escalated account issues, logging customer complaints, introducing banking partners for sales opportunities, completing branch operational activities (cash ordering, vault, ATM, wire transfers), performing account maintenance, and ensuring AML/BSA/KYC compliance. The role emphasizes customer-centric service, risk-aware decision making, digital fluency, and alignment with the bank’s values and policies. Location-based duties are in Hartford, CT, with on-site responsibilities and the expectation to maintain internal controls and support regulatory requirements.