Teller Lead

Lead tellers to deliver a premier customer experience by coaching, mentoring, and modeling effective teller behaviors to educate customers on banking options, referrals to branch staff, and the use of digital tools to manage financial interactions. Responsibilities include supporting the Branch Manager in performance management and new hire selection, ensuring efficient daily operations and accurate transaction handling, and driving customer loyalty through proactive conversations and appropriate referrals. The role emphasizes leadership, coaching, and adherence to policies and procedures in an in-office Jersey City, NJ environment.