Teller Jal New Mexico
On-siteJal, New Mexico, United States
Job Summary
Process routine service transactions including deposits, withdrawals, payments, and check cashing with accuracy and attention to detail. Welcome customers, understand their needs, and guide them to efficient banking methods such as digital tools or self-service options. Build relationships by actively listening to everyday financial needs and connecting customers to relevant services, digital tools, or bankers for detailed guidance. Collaborate with branch teammates to maintain daily operations, follow leadership direction, and escalate complex situations as needed. Resolve routine customer questions or concerns while exercising sound judgment and managing risk in line with policies and controls. Work a schedule that includes Saturdays.
Required Qualifications
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a schedule that will include Saturdays
Desired Qualifications
- Experience in customer-facing roles
- Strong attention to detail
- the ability to accurately process transactions across multiple systems in fast-paced environments
- Strong verbal communication and active listening skills
- the ability to understand needs, ask effective questions, and clearly explain solutions
- Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
- Proven cash-handling experience
- Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
- Professional, integrity-driven approach focused on building trust through reliable service
- Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
- Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
- Strong collaboration and relationship-building skills
- the ability to work effectively with branch teammates to deliver a consistent customer experience
- Organized and adaptable
- the ability to prioritize effectively in a dynamic, customer-focused environment
- Ability to resolve routine customer concerns with sound judgment and professionalism
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.