Teller in Marshall
On-siteMarshall, Texas, United States
Marshall, Texas, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Greet customers, process deposits, cash checks, and handle outgoing wire transfers while verifying signatures and balances. Manage the teller cash drawer and vault, place holds on checks, and issue receipts for all transactions. Prepare Currency Transaction Reports and Suspicious Activity Reports as required by the Bank Secrecy Act and Customer Identification Program. Promote bank products and services, assist with utility payments, and maintain accurate account files and documentation. Uphold ethical standards and confidentiality while participating in team meetings and cross-training.
Required Qualifications
- Bank Secrecy Act (BSA) knowledge
- Customer Identification Program (CIP) knowledge
- Ability to understand and comply with regulatory requirements for financial transactions
- Superior customer service skills
- High quality relationship building techniques
- Teamwork skills
- Ability to treat co-workers with respect and courtesy
- Ability to contribute to departmental goals
- Ability to stay abreast of company communications
- Ability to read publications, announcements and company e-mails
- Ability to use appropriate communication channels regarding bank related business matters
- Ability to develop personal skills and capabilities through on-going training
- Ethics
- Integrity
- Confidentiality
- Ability to process night depository, ATM, and Bank-by-mail deposits
- Ability to receive checks and cash for deposit
- Ability to verify deposit amounts
- Ability to examine checks for proper endorsements
- Ability to issue receipt for deposit amount
- Ability to place holds on checks accepted for deposits
- Ability to cash checks after verification of customer signatures and balances
- Ability to obtain positive identification of payee
- Ability to obtain information and complete Currency Transaction Reports for submission to BSA Officer
- Ability to prepare Suspicious Activity Reports
- Ability to maintain teller cash drawer within required limits
- Ability to explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier's checks
- Ability to maintain appropriate log of cash sale of Cashier's Checks and travelers checks
- Ability to accept utility bill and loan payments
- Ability to process TT&L, EFTPS payments and cash advances
- Ability to place stop payments on checks and drafts
- Ability to balance teller cash drawer and cash vault daily
- Ability to accept information for outgoing wire transfers
- Ability to assist customers in preparing documentation on debit card disputes
- Ability to file bank records/documentation
- Ability to verify next day new account information and account file maintenance
- Ability to open/process mail
- Ability to answer telephone calls taking messages, forwarding calls or providing assistance to customers
- Ability to cross-train in other areas
- Ability to enhance professional growth and development through participation in educational programs, current literature, and in-service meetings
- Ability to maintain established department and Bank policies, procedures and objectives and quality assurance
- Ability to report to work regularly and promptly
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