Teller (in Dewitt)
$37,440–$54,517 year
On-site · Syracuse, New York, United States
Job Summary
Teller position at M&T Bank in Syracuse, NY focused on branch customer experience through in-person and digital engagement, handling a range of banking transactions, balancing cash, and addressing customer needs. Responsibilities include lobby management, identifying self-service opportunities, escalating and resolving account services issues, logging customer complaints, transitioning sales opportunities to banking partners, and performing branch operational tasks (cash ordering, vault, ATM, wire transfers). Emphasis on compliance with AML/BSA/KYC, risk controls, and delivering a differentiated customer experience aligned with the bank’s values. Requires solid customer service skills, ability to process transactions accurately, and comfort with digital tools; eligibility includes high school diploma or GED and 6 months of related experience. Compensation range: $18.00 - $26.21 per hour; full-time schedule in Syracuse, NY with benefits.
Required Qualifications
- High school diploma or equivalent (GED)
- minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
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