Teller II (26-90)
On-siteAndrews, Texas, United States
Job Summary
Greet clients in the lobby or over the phone with a positive, professional manner, then handle cash disbursements and deposits while recording and proofing transactions against bank policies. Accurately process credit and debit transactions, including deposits, withdrawals, and check endorsements, while verifying cash drawer balances and preparing daily work forms. Issue traveler's checks, money orders, and official bank checks, maintaining proper cash supply and acceptable difference records. Assist with opening new accounts, performing stop payments, and managing client records, while cross-training to support personal bankers. Collaborate with the Banking Center Manager to maintain accurate audit records and ensure lobby management and security policies are followed.
Required Qualifications
- Polite, courteous, and respectful to all customers.
- Use established procedures and guidelines under direct supervision.
- Resolve basic client questions & problems.
- Consult or refer more complex issues to superiors.
- Ability to learn the Bank's line of products and services, relying on that knowledge to assist other associates and clients with questions
- Limited decision-making – ability to follow instructions routinely and accurately.
- Knowledgeable in financial institution operating policies and procedures, and banking regulations, state and federal.
- High school degree or equivalent (GED).
- 1+ years of previous Teller experience.
- Two or more years of heavy cashiering experience may be substituted for Teller experience.
- Knowledge of bank products, services, policies, and procedures.
- Proficiency with personal computers and other business equipment.
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