Teller I
On-siteRockingham, North Carolina, United States
Job Summary
Conduct routine and intermediate branch and customer services duties, including accepting retail and commercial deposits, processing loan payments, and cashing checks and withdrawals. Assist with night depository and vault duties, balancing cash drawers, and operating computer terminals to process account activity and resolve problems within given authority. Issue official checks, traveler's checks, and gift cards while cross-selling bank products and referring customers to appropriate staff. Perform safe deposit duties, process stop payments and hold orders, and answer telephones to direct callers. Maintain files, sort mail, type reports, and adhere to all corporate policies, federal regulations, and security procedures. Complete annual compliance courses and perform other duties as required.
Required Qualifications
- High school diploma or general education degree (GED)
- Valid driver's license
- Ability to stand, walk, sit and use hands and fingers
- Ability to work the hours and days required to complete the essential functions of the position, as scheduled
- Vision, hearing, speech, dexterity, visual concentration
- Ability to pay close attention to detail
- Ability to work as a member of a team
- Ability to interact effectively with co-workers and customers
- Ability to exercise self-control and diplomacy in customer and employee relations' situations
- Ability to exercise discretion as well as appropriate judgments when necessary
- Ability to work in a customer relations' environment
- Ability to exercise self-control
- Ability to learn
- Ability to think
- Ability to concentrate
- Ability to work in a professional office environment
- Ability to complete annual compliance courses
- Ability to adhere to all corporate policies and procedures
- Ability to adhere to Federal and State regulations and laws
- Ability to adhere to Service Excellence standards
- Less than 3 years of Teller experience
- Work related experience consisting of reception or secretarial duties in a business environment
- Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
- Intermediate knowledge of Bank operations, products and services
- Intermediate knowledge of related state and federal laws and regulations
- Intermediate knowledge of other Bank operational policies and procedures
- Excellent organizational and time management skills
- Ability to work with minimal supervision
- Intermediate skills in computer terminal and personal computer operation
- Intermediate skills in mainframe computer system
- Intermediate skills in word processing
- Intermediate skills in spreadsheet
- Intermediate skills in specialty software programs
- Exceptional verbal communication skills
- Exceptional written communication skills
- Exceptional interpersonal communication skills
- Ability to apply common sense to carry out instructions
- Ability to instruct personnel
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