Teller (I or Senior) - Fairbanks
$44,387–$60,424 year
On-siteFairbanks, Alaska, United States
Fairbanks, Alaska, United StatesOn-siteFull Time$44,387–$60,424 yearSenior LevelHigh School Or EquivalentMedium
Full TimeSenior LevelHigh School Or EquivalentMedium
Job Summary
Conduct member transactions including deposits, withdrawals, transfers, and payments while maintaining thorough documentation and adhering to security policies. Research and resolve account issues, review suspicious transactions, and educate members on technologies such as mobile deposit and online access. Explain credit union product features, make recommendations, and perform branch opening and closing duties. Prepare daily summaries for cash and negotiable instruments, meet key performance indicators, and maintain up-to-date knowledge of services and marketing promotions.
Required Qualifications
- High school graduate or equivalent
- A minimum of six months of financial institution, cash handling, call center, customer service or sales experience
- Excellent communication skills, with the ability to build relationships with members through all channels
- Ability to effectively communicate one-on-one and in a group setting
- Ability to remain calm when helping difficult and/or upset members
- Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs
- Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment
- Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC)
- Must be legally authorized to work in the United States without restriction
- Credit Union 1 does not provide visa sponsorship
- Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment
- If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense
- Adheres to the credit union's dress code policy
- Professional appearance is required
Desired Qualifications
- Remains up to date and educated on products, services, and marketing promotions to best match the members' needs
- Works with Service Manager to develop and improve member service skills focused on excellent service and value
- Multi-tasks by working with multiple software programs to accurately complete requests, while communicating with members
- Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards
- Projects a positive and proactive attitude with members and employees consistent with Credit Union 1's mission and core values to maintain and contribute to a high level of member service
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