Teller I - On Call
On-siteMurfreesboro, North Carolina, United States
Job Summary
Conduct paying and receiving functions for bank clients, including accepting deposits, processing negotiable items, and disbursing funds within assigned limits. Manage cash controls, verify currency for counterfeit detection, and maintain security protocols per Southern Bank policy. Identify customer needs for service offerings, refer clients to specialists, and issue cashier's checks or gift cards as authorized. Operate the teller platform system while adhering to all regulatory procedures and transaction standards. Work in a high-speed environment requiring calm, professional customer service and detailed focus. Requires six months of cash handling experience and proficiency in bank products.
Required Qualifications
- High School degree or GED
- Six months previous cash handling experience
- Proven ability to be both personable and detailed
- Capable user of Southern Bank computer systems and technology
- Knowledgeable and proficient in paying and receiving role
- Ability to identify and process paying and receiving transactions per Southern Bank policy
- Knowledge of all Southern Bank deposit, checking, and consumer products
- Working knowledge of all role appropriate regulations and policies
- Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities
- Ability to perform basic math and operate Bank's teller platform program
- Ability to work in a high speed environment while concentrating on transaction details
- Ability to work and get along well with others
- Ability to remain calm and pleasant at all times, and if possible be a calming influence
- Focus/desire to provide excellent customer service
- Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance
- Good role model - exhibit personal financial responsibility
- Present a professional, business-like manner and appearance
- Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault
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