Teller - Howard Street

Process a variety of financial transactions accurately and efficiently while adhering to established customer service standards. Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities. Actively engage in lobby management, meeting and greeting customers, and proactively inquiring to address immediate needs. Take ownership of escalated account services issues until resolution, complete and log all customer complaints, and transition identified sales opportunities to appropriate banking partners. Balance cash, manage vault and ATM activities, and process wire transfers. Complete Consumer AML, BSA, and KYC activities while maintaining internal control standards and complying with regulatory policies.