Teller
On-siteLansing, Michigan, United States
Job Summary
Process a variety of customer interactions, educate clients on financial alternatives, and identify banking opportunities during conversations to increase share of wallet. Perform lobby engagement activities to connect with customers and position PNC products while applying product knowledge to solve problems. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, adhering to all policies and procedures. Manage risk by assessing business objectives and supporting the Enterprise Risk Management Framework. This role is based in Lansing, MI, within PNC's Retail Banking organization, requiring a high school diploma or equivalent and no degree.
Required Qualifications
- Applicants may be subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA)
- Prior experience is not required
- Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Banking Products
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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