Teller
On-siteEast Lansing, Michigan, United States
East Lansing, Michigan, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Process a variety of customer interactions, delivering a unique experience aimed at improving financial wellbeing and creating loyalty. Educate customers on alternatives and banking opportunities during conversations, making appropriate referrals to branch staff. Apply product and procedural knowledge to solve customer problems while adhering to all policies and procedures. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Manage risk by assessing risks associated with business objectives and activities to support the Enterprise Risk Management Framework.
Required Qualifications
- Applicants may be subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA)
- Candidates must be able to lift 50 lbs
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Banking Products
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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