Teller
$33,280–$42,910,400 year
On-siteMountain View, Wyoming, United States
Job Summary
Greet customers warmly, learn their names, and provide extraordinary service while assisting with deposits, withdrawals, check cashing, loan payments, and account inquiries. Conduct transactions accurately within established guidelines, including wires, cash advances, and account transfers, while detecting and managing risk by identifying counterfeit currency and fraudulent activity. Balance teller drawers, cash vaults, and coin machines daily, maintaining cash limits and safeguarding currency. Research and resolve customer inquiries regarding policies, practices, and products, exercising independent judgment under minimal supervision. Adhere to all banking regulations, company policies, and security protocols, including the Bank Secrecy Act and Patriot Act. Maintain a clean, organized work area and participate in required training and meetings.
Required Qualifications
- High school diploma or equivalent
- Zero to one year of similar or related experience, including preparatory experience
- Availability between 7:45 AM and 6:00 PM, Monday through Friday
- Self-motivated
- Detail-oriented
- Passionate about customer service
- Excellent organizational and time management skills
- Ability to prioritize multiple tasks and perform under pressure
- Strong problem-solving abilities
- Adaptability
- Flexibility in day-to-day activities
- Effective verbal and written communication skills
- Ability to follow complex instructions and maintain confidentiality
- Proficiency in basic computer applications and standard office equipment
- Ability to work independently and collaboratively
- Ability to handle multiple priorities calmly and professionally
- Ability to exercise discretion
- Ability to maintain composure under deadlines and fast-paced conditions
- A significant level of trust, credibility and diplomacy
- Courtesy
- Tact
- Diplomacy
- Ability to sit
- Ability to use hands in repetitive motions to finger, grasp, handle or feel
- Ability to talk or hear
- Ability to stand
- Ability to walk
- Ability to lift or reach with hands and arms
- Ability to climb (Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms)
- Ability to balance
- Ability to stoop
- Ability to kneel
- Ability to crouch
- Ability to push
- Ability to pull
- Ability to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
- Ability to routinely perform work on computer for an average of 6-8 hours per day, when necessary
- Ability to work extended hours or travel off site whenever required or requested by management
- Capability of regular, reliable and timely attendance
- Capability of climbing / descending stairs in an emergency situation
- Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes
- Capability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
- Capability to demonstrate highest levels of customer service and discretion when dealing with the public
- Capability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
- Capability to effectively handle multiple, simultaneous, and changing priorities
- Capability to exercise highest level of discretion on both internal and external confidential matters
- Must be able to read and carry out various written instructions and follow oral instructions
- Must be able to speak clearly and deliver information in a logical and understandable sequence
- Must be capable of performing job functions independently or with limited supervision
- Must be capable of working effectively either on own or as part of a team
- Must be capable of exercising highest level of discretion on both internal and external confidential matters
- Must be able to perform work indoors in climate-controlled shared work area with moderate noise level
- Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities
Desired Qualifications
- Prior cash handling experience
- Prior banking experience
- Prior customer service experience
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