Teller

Job Summary

Required Qualifications

• •A minimum of one year up to three years of similar or related experience, including preparatory experience
• •A high school degree or equivalent
• •Must possess a service orientation and be willing to sell products and services
• •Ability to function in a financial institution branch environment and operate business equipment including adding machine, copy/fax machine, telephone, computer, coin machine and cash counter
• •Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise
• •Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
• •Must be able to read and carry out various written instructions and follow oral instructions
• •Must be able to speak clearly and deliver information in a logical and understandable sequence
• •Must be able to use basic math skills and spell accurately up to a high school graduate level
• •Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
• •Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
• •Must be capable of exercising highest level of discretion on both internal and external confidential matters
• •Must be able to occasionally stand, walk, sit, reach with hands and arms, climb stairs, talk or hear
• •The employee may occasionally lift and/or move up to 50 lbs (full coin bags)

Desired Qualifications

• •Strong organizational, analytical and problem-solving skills
• •PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet
• •Excellent communication skills
• •Good math Skills
• •Courtesy and tact are essential elements of the job
• •Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• •Completes all required quarterly/annual product knowledge exams and mandatory trainings
• •Participates in all Wednesday trainings/meetings and sales & service development activities
• •Provides assistance to the Branch Manager and Assistant Manager on an as needed basis filling in at the branch where needed or at other branches for peak coverage, shortages, or vacations
• •Listens and responds to members' situations or complaints utilizing credit union service skills; offers solutions and if unable to resolve guides members to the appropriate staff or management for assistance
• •Maintains a thorough knowledge of the features and benefits of all Credit Union products and services in order to deepen member relationships
• •Identifies and recommends products/services best suited for potential and existing members and refers to appropriate staff
• •Accurately complete Currency Transaction Reports (CTR's) and Suspicious Activity Reports (SAR's) when needed
• •Ensure proper identification is presented for appropriate transactions
• •Ensure proper identification is presented for appropriate inquires and requests
• •Maintains, balances and verifies cash drawer denominations and totals throughout shift and at end of shift
• •Researches and tries to resolve discrepancies
• •Reports any discrepancy to the manager or appointed staff member on duty
• •Completes required teller reports and end of shift work
• •Assists with branch teller duties to include but not limited to ATM and night drop transactions, verifying cash/coin shipments, balancing cash machine and vaults, and performing opening and closing procedures adhering to security procedures and internal controls
• •Scans/emails any necessary documents to appropriate departments
• •Performs account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, and email address
• •Responds to member inquiries and requests of account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc according to policies, procedures, and standards
• •Greet and acknowledge members to the credit union in a courteous, professional and timely manner
• •Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, official checks, money orders, other negotiable instruments and necessary general ledger postings according to policies, procedures, and standards
• •Maintain a high degree of member confidentiality