Teller Bilingual Part Time Studio City
$45,760–$57,200 year
On-siteStudio City, California, United States
Job Summary
Process routine service transactions including deposits, withdrawals, payments, and check cashing with accuracy and attention to detail. Welcome customers, understand their needs, and guide them to efficient ways to bank using digital tools, self-service options, or the appropriate team member. Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers. Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance. Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed. Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution. Work a schedule that includes Saturdays.
Required Qualifications
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English
- Ability to work a schedule that will include Saturdays
Desired Qualifications
- Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
- Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
- Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
- Proven cash-handling experience
- Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
- Professional, integrity-driven approach focused on building trust through reliable service
- Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
- Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
- Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience
- Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment
- Ability to resolve routine customer concerns with sound judgment and professionalism
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