Teller at Eastern Branch, Baltimore MD
$39,520–$59,987 year
On-site · Baltimore, Maryland, United States
Job Summary
Teller at Eastern Branch handling branch customer interactions through transactional processing, lobby management, and digital demonstrations. Responsibilities include balancing and processing customer transactions per policy, resolving escalated account service issues, introducing banking partners for sales opportunities, handling branch operations (cash ordering, vault, ATM, wire transfers), and ensuring AML/BSA/KYC compliance. Emphasizes customer service excellence, empathy, digital fluency, risk awareness, and adherence to internal controls and regulatory standards.
Required Qualifications
- High school diploma or equivalent (GED)
- minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
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