Teller - Arnold, MD

Specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Adhere to established customer service standards and deliver solutions in moments that matter. Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet identified needs. Actively engage in lobby management, greeting customers, and addressing immediate needs. Accurately balance and process transactions following Bank Policy. Take ownership of escalated account services issues until resolution; log customer complaints in the appropriate system. Transition identified sales opportunities and provide introductions to appropriate banking partners. Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete AML/BSA/KYC activities and adhere to compliance and risk controls. Promote an environment that supports belonging and reflects the M&T Bank brand. Stay current on operational changes and assist in reducing fraudulent activity. Demonstrates empathy, customer-centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking in support of the company’s culture and brand. Communicates and collaborates with appropriate areas within the Bank to resolve branch-related operational issues. Ready to join our team? Submit your application today.