Telesales Representative
RemoteUnited States
Job Summary
Contact potential or existing customers to inform them about products and services using scripts, answer questions, and ask requirements to close sales deals. Maintain customer relationships by handling grievances, presenting offerings over the phone, and resolving complaints while preserving the company's reputation. Enter and update customer information in the database, take and process transactions accurately, and keep records of calls and sales notes. Meet sales quotas by going the extra mile to facilitate future sales and demonstrate excellent negotiation skills. Work six days a week from JKT time (11am–11pm) with a track record of meeting quotas preferred.
Required Qualifications
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of basic English and fluency in BAHASA
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma
- 6 days and 12hrs of work from JKT time 11am-11pm
- Shift may vary depending on operational needs
Desired Qualifications
- BSc/BA will be a plus
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